Unfortunately, when some users attempt to update Arnold to the new version they get the following error:
This is a permissions issue that occurs for some users and there is an easy work-around.
All you have to remember, is that the Arnold Update simply deletes the existing files, and then copies the new files in their place.
So to resolve, simply do the following steps:
- Open a explorer and navigate to the file path in the error. In the example above it would be:
- C:\Users\Public\Documents\Stingrae Database Services\Arnold Gym Management\
- Select All the files in there and Delete them!
- Restart Arnold from your desktop icon and restart the upgrade. Because the files have been deleted then this annoying permissions issue will be gone!
We’re hoping to have a new solution to this issue in a coming release. Until then, please accept our apologies and perform this work-around.