Error when Updating Arnold

Unfortunately, when some users attempt to update Arnold to the new version they get the following error:

error1

This is a permissions issue that occurs for some users and there is an easy work-around.

All you have to remember, is that the Arnold Update simply deletes the existing files, and then copies the new files in their place.

So to resolve, simply do the following steps:

  1. Open a explorer and navigate to the file path in the error. In the example above it would be:
    • C:\Users\Public\Documents\Stingrae Database Services\Arnold Gym Management\
  2. Select All the files in there and Delete them!
  3. Restart Arnold from your desktop icon and restart the upgrade. Because the files have been deleted then this annoying permissions issue will be gone!

We’re hoping to have a new solution to this issue in a coming release. Until then, please accept our apologies and perform this work-around.

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s